Please not that nothing contained in these standard terms & conditions is intended to affect, nor will it affect a consumer’s statutory rights.

Definitions

• “Company” = NYC Photo Studios and associated trading brand names
• “Our” = NYC Photo Studios and associated trading brand names
• “You” = Customer / User of Website and or Ordering Platforms
• “Agreement” = Terms & Conditions
• “Services” = Both services and products provided by NYC Photo Studios and associated brand names
• “Software” = Any online ordering platform provided by NYC Photo Studios and associated brand names

Company Information

NYC Photo Studios is a solely owned limited company the registered address D NYC Photo Studios, 57 W 36th New York, NY 10018. Website Address www.nycphotostudios.

The Service

These terms and conditions apply to the use of NYC Photo Studios and associated brand names websites and all ordering platforms whether on or offline.

By entering and using our websites and ordering platforms, you indicate that you agree to use our services only under these Terms & Conditions. If you do not agree to our Terms and Conditions, please do not access our websites or ordering platforms.

Agreement

Terms and Conditions will not form a binding contract between you and the Company for the purchase and supply of services and products until the following conditions have been met.

• You have submitted your offer to buy certain services and products (your order) using any of our ordering platforms
• The Company notifies you by email that your order has been accepted.

Use of Service

• You agree to only send electronic images/physical artwork, negatives, or prints that you have either taken yourself or have complete copyright ownership
• You agree to only send electronic images/physical artwork, negatives, or prints that you have been given license and or copyright authorization by the owner for replication into physical form. We may ask for a receipt of copyright release authorization documentation.
• You agree not to send electronic images/physical artwork, negatives, or prints that may cause objection, offense, or that contravenes any international laws.
• You agree not to send electronic images/physical artwork, negatives, or prints that infringes the intellectual property rights of any third party.
• You agree to be responsible for any claims, costs, expenses, or legal proceedings caused as a result of your use of our services in contravention to our terms and conditions.
• Further, in these circumstances, the company shall be fully entitled to cancel any pending orders and terminate any access permission granted to you by the company immediately and without notice

Shipping & Returns

• Product shipping rates are available on our webpage https://nycphotostudios.com/shop/
• Standard delivery options do not include any tracking services, do ensure tracked service upgrade to our courier options. Return delivery does not include any tracking or insurance cover, it is the responsibility of the customer if they wish to upgrade to a fully insured service.
• The company accepts no liability for failure to abide by quoted service times resulting in any customer direct or indirect loss
• The company reserves the right to make deliveries by installments and if the action does not contravene terms and conditions to supply product and services provided as per terms and conditions. It does alter payment terms as per company standard terms and conditions.
• The company shall not be liable or in breach of contract, terms, and conditions for any reason of any delay or failure to fulfill obligations as a supplier if the delay or failure due to cause or reason out with the company control. Without prejudice, the following are reasons or causes beyond the company’s reasonable control.
  • War or threat of war, sabotage, insurrection, civil disturbance, or requisition
  • Acts, restrictions, bylaws, prohibition, or measures of any governmental, parliamentary or local authority part.
  • Import, export regulations or embargoes
  • Strikes, lockouts, industrial action, trade disputes whether directly or indirectly involving the company or third-party employees
  • Shortages in raw material, labor fuel, and or machinery parts including power failure and or breakdown in machinery.
• Delivery of service and product by the company is to the requested delivery address, if there is a delay, failure to deliver due to any act or omission by the customer the company retains the right to further charge for any subsequent deliveries
• The company cannot insure or be responsible in any way for materials such as negatives, film, artwork delivered to the company, it is the sole responsibility of the customer to ensure applicable postage and insurance cover placed on shipments to the company.
• All customer returns must be authorized by the company before return shipping, email and or phone the company on [email protected] for approval.
  • Authorized returns only for those products supplied by the company that damaged in transit or have confirmed build defect.
  • Authorized returns must first be photographed and emailed to the company for insurance claims with courier services employed by the company
  • Credit or refund process, the choice of the customer to either have a completely new product or service produced by the company at no charge, alternatively a full refund within 30 days of receipt of the product by the company by the applicable methods of either cheque, credit card refund or bank transfer.
  • Due to the nature of producing personalized products unique and pertaining exclusively to the company customer and their client that has no alternate avenue for resale, no refund will be made available to customers for product or services ordered to their specification out with stock item materials and build techniques.

Cancelation & Liability

• Due to the nature of producing personalized products unique and pertaining exclusively to the company customer and their client that has no alternate avenue for resale, cancelation of a single print or product order must be received within 24hrs of order placement. Cancellations of multiple prints or product orders must be received within 1hour of the working day of order placement.
• All sizes and dimensions quoted within the company website, literature, and ordering platforms due to the nature of utilizing the latest technology tolerances are minimal but remain approximate, however, it is the client’s sole responsibility to inform the company prior to order placement if the size is critical and to be exact.
• Color rendition and accuracy is of the highest standards throughout the company facility and various printing techniques, color matching is a subjective opinion and whereas the very latest equipment and technology is utilized to produce multiple award-winning products and prints for the customer, the company will strive to achieve the closest color match to the original, however in the unlikely event this cannot be achieved within three attempts the company reserves the right to cancel the order without any financial or otherwise recourse.
• Limited Liability
  • All materials supplied to the company for processing, scanning, printing, copying, and or any other service are only accepted with the agreement that the replacement value does not exceed the value of raw materials as of the date of acceptance.
  • All reasonable care for customers’ product and or property is taken, however, in the unlikely event, the company liable for any loss or damage through negligence or otherwise is limited to the aforementioned replacement value of raw materials as of the date of acceptance.
• Sample Service Times
  • Please note that samples (including chevrons and test print packs) will not be made available in the month of December and or possibly November dependent on the volume of orders gratefully received by customers wishing products delivered in time for Christmas.

Pricing & Payment

• Pricing is valid and applicable to the current company price list as of the date of order placement. All prices include vat at the current rate. All prices exclude delivery charges.
• The company reserves the right to alter the price list as and when required and without notice. Standard or annual price increases when applicable will be introduced with one months’ notice given to customers.
• Any pricing errors shown on the company’s price list will not be liable for sale at that price provided the company notifies you before the order has entered the production process.
• The company maintains the right to alter the price without notice if less than standard service times and delivery terms are requested.
• Payment in full is made at the time of order and we accept Mastercard, Visa, Debit Cards.
• A credit account may be made available to customers requiring terms on successful completion of credit application. Standard terms are payment in full 30 days from the date of invoice. Any balance overdue by 60 days will be referred to an external collection agency which may affect your credit rating and court proceedings. The company will maintain the right of retention of customers’ work, files, artwork, and any other properties relating to service or product being produced until all monies due have been received.
• Custom Sized Products where applicable and available will receive a 25% increase in price from the next larger size available to the requested custom size.
• Reduction of Standard Specification where applicable and available will receive a 10% reduction in price to the standard product cost.
• Custom Size Printing, Fine Art or Photographic, if the customer, “you” do not wish to print a larger size print with a border for trimming themselves then a 50% increase in price will be levied on Custom Size Printing.
• Custom Hanging Devices or similar additions to a standard product will have a flat $10 per additional item fee levied to the standard product price plus the cost of the addition itself.

General

We reserve the right to modify, suspend or discontinue these services offered through any of our websites or outlets whether online or physical without any prior notice nor liability.

Privacy Policy

Please visit our Privacy Policy Page here https://nycphotostudios.com/privacy-policy/

Customer Service

If you have any inquiries relating to the above or if you have any questions regarding an order or indeed require more information relating to our industry-leading products and services please contact our customer service team on either [email protected] or on our page contact page.